How do I contact AT&T?

Call AT&T through the several contact numbers available online whether you need help with AT&T TV or another service, a current account, customer support or an order status. Call 1-800-288-2020 for current customer questions and customer service.

How do I get help with my AT&T current account?

Current AT&T customers can visit our existing customers page or call 1-800-288-2020 for AT&T customer service billing questions, technical assistance and other inquiries.

Are there any online resources for customer support?

Go to our support page to read about any potential solutions to your questions or get in touch with customer service for quick and efficient answers.

How much does AT&T TV cost?

It all depends on the AT&T TV plan you choose. AT&T TV offers a basic entertainment plan to the most premier plan depending on your needs. The starting price is $59.99/mo.*

Contact AT&T Customer Service

Geographic and service restrictions apply to AT&T Internet services. Not all speeds available in all areas. Call to see if you qualify.

$39.99 Internet Offer: Price for Internet 768k-100M for new residential customers when bundled with another qualifying AT&T service (DIRECTV, U-verse TV, AT&T TV or AT&T Phone or postpaid AT&T wireless). Must maintain all bundled services to receive advertised pricing. Additional Fees & Taxes: AT&T one-time transactional fees, $10/mo. equipment fee, and monthly cost recovery surcharges which are not government-required may apply, as well as taxes. See www.att.com/fees for details. $99 installation (full tech install) may apply. Credit restrictions apply. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms.

$39.99 Internet Offer: Offer ends 10/3/20. Price for Internet 1000 for new residential AT&T Fiber customers when bundled with another qualifying AT&T service (DIRECTV, U-verse TV, AT&T TV, AT&T Phone or postpaid AT&T wireless). Pricing for first 12 months only. After 12 mos., then prevailing rate applies (currently, $59.99/mo) unless canceled by customer prior to end of 12 mos. Must maintain bundled qualifying services with matching service address to receive advertised pricing. Additional Fees & Taxes: AT&T one-time transactional fees, $10/mo. equipment fee, and monthly cost recovery surcharges which are not government required may apply, as well as taxes. See www.att.com/fees for details. $99 installation (full tech install) may apply. Credit restrictions apply. Pricing subj to change. Subj. to Internet Terms of Service at att.com/internet-terms.

†Unlimited data allowance may also be purchased separately for an add’l $30/mo., or maintain a bundle of TV & Internet on a combined bill and receive Unlimited Internet data ($30 value) at no add’l charge. For more info, go to www.att.com/internet-usage.

†† Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. Actual customer speeds may vary based on a number of factors and are not guaranteed. Download speeds are typically up to 940Mbps due to overhead capacity reserved to deliver the data. For more information, go to www.att.com/speed101.

AT&T TV: Requires high speed internet. Recommend minimum Internet 25 plan (min 8 Mbps per stream for optimal viewing). Limit 3 concurrent AT&T streams.

1-YR AT&T TV PACKAGES: Ends 10/3/20. 1st & 2nd year Pricing: $59.99/mo. for ENTERTAINMENT Pkg; $64.99/mo. for CHOICE Pkg; $74.99/mo. for XTRA Pkg; $79.99/mo. for ULTIMATE Pkg; $129.99/mo. for PREMIER Pkg; $64.99/mo. for OPTIMO MAS Pkg for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $93/mo for ENTERTAINMENT Pkg; $110/mo for CHOICE Pkg; $124/mo for XTRA Pkg; $135/mo for ULTIMATE Pkg; $183/mo. for PREMIER Pkg; $86/mo for OPTIMO MAS Pkg), unless cancelled or changed prior to end of the promo period. Pricing subject to change. Includes: AT&T TV Pkg. Req’s 1 AT&T TV device, included for well qualified customers; otherwise $120. Add’l devices avail for $120 each or on installment; non-qualified customers must purchase additional devices up front. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $8.49/mo. (which is extra & applies to CHOICE and higher Pkgs.), and certain other add’l fees & charges.

1-YR AT&T BUNDLE PRICE: Ends 10/3/20. 1st & 2nd year Pricing: $89.98/mo. for ENTERTAINMENT Pkg ($49.99/mo.) + Internet ($39.99/mo.); $94.98/mo for CHOICE Pkg ($54.99/mo.) + Internet ($39.99/mo); $104.98/mo for XTRA Pkg ($64.99/mo.) + Internet ($39.99/mo.); $109.98/mo for ULTIMATE Pkg ($69.99/mo.) + Internet ($39.99/mo.); $159.98/mo for PREMIER Pkg ($119.99/mo.) + Internet ($39.99/mo.); $94.98/mo for OPTIMO MAS ($54.99/mo.) + Internet ($39.99/mo.) for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $132.99/mo for ENTERTAINMENT Pkg ($93/mo.)+ Internet($39.99/mo,); $149.99/mo for CHOICE Pkg ($110/mo.)+ Internet($39.99/mo.); $163.99/mo for XTRA Pkg ($124/mo.)+ Internet($39.99/mo.); $174.99/mo for ULTIMATE Pkg ($135/mo.)+ Internet($39.99/mo.); $222.99/mo. for PREMIER ($183/mo.) + Internet ($39.99/mo.);$125.99/mo. for OPTIMO MAS Pkg ($86/mo.) + Internet ($39.99/mo.)), unless cancelled or changed prior to and of the promo period. Must maintain all qualifying services to receive advertised pricing. Pricing subject to change. $10/mo. bundle discount: Internet must be installed w/in 30 days of TV activation to receive credit starting in 1-3 months. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Includes: AT&T TV Pkg., Internet plans (25M – 100M). Req’s 1 AT&T TV device, included for well qualified customers; otherwise $120. Add’l devices avail for $120 each or on installment; non-qualified customers must purchase additional devices up front. Additional Fees & Taxes: $10/mo. internet equipment fee, and other add’l fees & charges. A $99 installation (full tech install) may apply for internet svc. Different offers may apply for eligible multi-dwelling unit customers.

1-YR AT&T TV BUNDLE PRICE: Ends 10/3/20. 1st & 2nd year Pricing: $89.98/mo. for ENTERTAINMENT Pkg ($49.99/mo.) + Internet ($39.99/mo.); $94.98/mo for CHOICE Pkg ($54.99/mo.) + Internet ($39.99/mo).; $104.98/mo for XTRA Pkg ($64.99/mo.) + Internet ($39.99/mo.); $109.98/mo for ULTIMATE Pkg ($69.99/mo.) + Internet ($39.99/mo.); $229.98/mo for PREMIER Pkg ($119.99/mo.) + Internet ($39.99/mo.); $104.98/mo for OPTIMO MAS ($54.99/mo.) + Internet ($39.99/mo.) for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $132.99/mo for ENTERTAINMENT Pkg ($93/mo.) + Internet ($59.99/mo,); $149.99/mo for CHOICE Pkg ($110/mo.) + Internet ($59.99/mo.); $163.99/mo for XTRA Pkg ($124/mo.) + Internet($59.99/mo.); $174.99/mo for ULTIMATE Pkg ($135/mo.) + Internet ($59.99/mo.); $242.99/mo for PREMIER Pkg ($183/mo.) + Internet ($59.99/mo.); $125.99/mo. for OPTIMO MAS Pkg ($86/mo.) + Internet ($59.99/mo.)), unless cancelled or changed prior to and of the promo period. Must maintain all qualifying services to receive advertised pricing. Pricing subject to change. $10/mo. bundle discount: Internet must be installed w/in 30 days of TV activation to receive credit starting in 1-3 months. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Includes: AT&T TV Pkg., Internet 1000. Req’s 1 AT&T TV device, included for well qualified customers; otherwise $120. Add’l devices avail for $120 each or on installment; non-qualified customers must purchase additional devices up front. Additional Fees & Taxes: $10/mo. internet equipment fee, and other add’l fees & charges. $99 installation (full tech install) may apply for internet svc. Different offers may apply for eligible multi-dwelling unit customers.

AT&T TV: Subject to AT&T TV terms and conditions. Avail. in the U.S. only (excludes Puerto Rico and U.S. Virgin Islands). AT&T TV service will continue monthly at the prevailing rate, charged to your payment method on file, unless you cancel, subject to any early termination fees. Once you’ve canceled, you can access AT&T TV through the remaining monthly period. No refunds or credits for any partial-month periods or unwatched content. Compatible device req’d. Residential customers only. Pricing, channels, features, and terms subject to change & may be modified or discontinued at any time without notice. Some offers may not be available through all channels and in select areas. Regional Sports & Local Channels: Not available in select areas. Channels vary by package & billing region. Device may need to be in billing region in order to view. GENERAL: Limit 3 concurrent streams per account. Programming subject to blackout restrictions. Taxes may apply. See your Order Confirmation email and att.com/legal/att-tv.html for more details.

†Must maintain a bundle of TV and Internet in order to receive unlimited data allowance at no add’l charge. For more info, go to www.att.com/internet-usage.

1-YR DIRECTV ALL INCLUDED OFFERS: Ends 10/3/20. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). $64.99/mo for ENTERTAINMENT All Included; $69.99/mo for CHOICE All Included; $79.99/mo for XTRA All Included; $84.99/mo for ULTIMATE All Included; $134.99/mo for PREMIER All Included; $69.99/mo for OPTIMO MAS All Included for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $97/mo for ENTERTAINMENT All Included; $115/mo for CHOICE All Included; $131/mo for XTRA All Included; $142/mo for ULTIMATE All Included; $197/mo for PREMIER All Included; $89/mo for OPTIMO MAS All Included), unless cancelled or changed prior to end of the promo period. Pricing subj to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $9.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.

1-YR DIRECTV BUNDLE PRICE: Ends 10/3/20. Pricing: $94.98/mo for ENTERTAINMENT All Included + Internet; $99.98/mo for CHOICE All Included + Internet; $109.98/mo for XTRA All Included + Internet; $114.98/mo for ULTIMATE All Included + Internet; $164.98/mo for PREMIER All Included + Internet; $99.98/mo for OPTIMO MAS All Included + Internet for first 12 mos. only. After 12 mos.or loss of eligibility, then prevailing rate applies (currently $136.99/mo for ENTERTAINMENT All Included + Internet; $154.99/mo for CHOICE All Included + Internet; $170.99/mo for XTRA All Included + Internet; $181.99/mo for ULTIMATE All Included + Internet; $236.99/mo for PREMIER All Included + Internet; $128.99/mo for OPTIMO MAS All Included + Internet), unless cancelled or changed prior to end of the promo period. Must maintain all qualifying services and service addresses must match to receive advertised pricing. Pricing subject to change. $5/mo. autopay/paperless billing discount for TV: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount for TV: Internet must be installed w/in 30 days of TV activation to receive credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Includes: All-Included TV Pkg., Internet plans 768k to 100M, monthly service and equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes $10/mo. internet equipment fee, Regional Sports Fee of up to $9.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit customers.

1-YR DIRECTV BUNDLE PRICE: Ends 10/3/20. Pricing: $89.98/mo for SELECT All Included + Internet 1000; $94.98/mo for ENTERTAINMENT All Included + Internet 1000; $99.98/mo for CHOICE All Included + Internet 1000; $109.98/mo for XTRA All Included + Internet 1000; $114.98/mo for ULTIMATE All Included + Internet 1000; $164.98/mo for PREMIER All Included + Internet 1000 for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $97/mo for ENTERTAINMENT TV Pkg; $59.99/mo for Internet; $115/mo for CHOICE TV Pkg; $59.99/mo for Internet; $131/mo for XTRA TV Pkg; $59.99/mo for Internet; $142/mo for ULTIMATE TV Pkg; $59.99/mo for Internet; $197/mo for PREMIER TV Pkg; $59.99/mo for Internet), unless cancelled or changed prior to end of the promo period. Must maintain all qualifying services and service addresses must match to receive advertised pricing. Pricing subject to change. $5/mo. autopay/paperless billing discount for TV: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount for TV: Internet must be installed w/in 30 days of TV activation to receive credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Includes: All-Included TV Pkg., Internet 1000, monthly service and equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes $10/mo. internet equipment fee, Regional Sports Fee of up to $9.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), taxes, cost-recovery charges, where applicable, applicable use tax expense surcharge on retail value of installation, equipment upgrades/add ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device),and certain other add’l fees & chrgs. See att.com/fees for additional details. Select MDU residents, AT&T Employees/Retirees not eligible.

†Must maintain a bundle of TV and Internet on a combined bill in order to receive unlimited data allowance at no add’l charge. For more info, go to www.att.com/internet-usage.

DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.

2020 NFL SUNDAY TICKET OFFER: Subject to change. Package consists of all live out-of-market NFL games (based on customer’s service address) broadcast on FOX and CBS. However, games broadcast by your local FOX or CBS affiliate will not be available in NFL SUNDAY TICKET. Games available via remote viewing based on device location. Other conditions apply. 2020 NFL SUNDAY TICKET regular full-season retail price is $293.94. 2020 NFL SUNDAY TICKET MAX regular full-season retail price is $395.94. Customers activating CHOICE Package or above or MÁS ULTRA Package or above will be eligible to receive the 2020 season of NFL SUNDAY TICKET MAX at no additional cost. NFL SUNDAY TICKET subscription will not automatically renew. Only one game may be accessed remotely at any given time. Compatible device/operating system required for online/mobile access. Additional data charges may apply. Visit directv.com/nfl for a list of compatible devices/system requirements. Short Cuts are available from midnight Sunday ET through midnight Wednesday ET via the NFL SUNDAY TICKET App. For full Mix Channel and interactive functionality, HD equipment model H/HR 21 or later is required.

GENIE HD DVR UPGRADE OFFER: Includes instant rebates on one Genie HD DVR and up to three Genie Minis. Req’s SELECT Pkg or above; OPTIMO MAS Pkg or above; or qual. Int’l svc bundle with PREFERRED CHOICE. $99 fee applies for Wireless Genie Mini upgrade. Whole-Home HD DVR functionality req’s an HD DVR connected to one television and a Genie Mini, H25 HD Receiver(s) or a DIRECTV Ready TV/Device in each additional room. Limit of three remote viewings per HD DVR at a time. Visit directv.com/genie for complete details.

HD: HD television req’d. Number of HD channels based on TV plan.

LOCALS: Eligibility for local channels based on service address. Not all networks available in all markets.

Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.

NFL, the NFL Shield design and the NFL SUNDAY TICKET name and logo are registered trademarks of the NFL and its affiliates. NFL team names and uniform designs are registered trademarks of the teams indicated.

McAfee and the McAfee logo are trademarks or registered trademarks of McAfee, Inc. or its subsidiaries in the United States or other countries. ©2020 McAfee, Inc. All rights reserved.

Cinemax® and related channels and service marks are the property of Home Box Office, Inc.

Starz® and related channels and service marks are the property of Starz Entertainment, LLC. Visit starz.com for airdates/times.

SHOWTIME is a registered trademark of Showtime Networks Inc., a ViacomCBS Company.

EPIX® is a registered trademark of EPIX Entertainment LLC.

HBO MAX™ is only accessible in the U.S. and certain U.S. territories where a high-speed broadband connection is available. HBO MAX is used under license.

©2020 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.

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